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FAQ

FAQ

HOW CAN I PAY FOR MY ORDER?

We’ve got you covered! We accept the following payment methods:

  • Visa
  • Visa Debit
  • Maestro
  • Mastercard
  • Amex
  • Electron
  • Paypal

You can be assured that shopping with FutureAlignments is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

NEXT DAY DELIVERY - HOW DOES IT WORK?

Sorry we don't support next day delivery yet, but in the near future we will so please stay tuned.

HOW LONG DOES SHIPPING TAKE? 

7-21 days.

IS SHIPPING FREE?

Yes, and forever will be.

DO SIZES COME SMALLER?

Yes, sometimes.

HOW DO I KNOW WHAT SIZE TO ORDER?

Read sizing chart properly or send us a email, so we can recommend you a perfect fit, we are quick with our response, no need to worry.

WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large. 

Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel. 

If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.

CAN I CANCEL MY ORDER?

To make sure you receive your new ASAP, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.
If something additional is needed asap such as a different size or colourway, please place a new order for this and return the unwanted items back to us.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info.

Your name? Your order number? Product name? & code? (this can be found on your order confirmation email) Picture of the fault / incorrect item

DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by FutureAlignments. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.


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